You could only apply for Schengen visa facilitation In case you are a loved one of a national of the EU or EEA member state or Switzerland.I think the hotel rep won't understand what she's speaking about. US citizens usually do not still require a visa while in the Schengen Zone. From the Section of State's Web-site, the website page about Germany:

There are exceptions with the nations around the world that have signed an arrangement on visa-absolutely free entry Along with the Schengen Space. Citizens of these countries never want to obtain a Schengen visa, for instance, Cypriots, Grenadians or Montenegrins.It’s Necessary to submit travel health-related coverage for Schengen visa. You must